Refund Policy

REFUND POLICY

We accept a Return for any product we provide to you within 48 HOURS upon
payment for the goods being made. The product, however, must be in resalable
condition & any returns will not be accepted if you contact us after 48 HOURS of
receiving the item.

Be aware that you will be responsible to cover the registration cancellation as well as
The registration price will be deducted from the sale price with the cost of shipping
expenses for the return of the product being added.

In addition to the shipping expenses, an additional cancelation fee of 20% will be
issued to you even if the cancellation occurs during the product’s transit.

FAULTY OR INCORRECT ITEM

Contact us about the faulty or incorrect item and if there is an error present, we will
pay for return shipping costs and the item will be either repaired or replaced

DAMAGED IN TRANSIT
Be aware that substantial-sized products including our trailers may encounter some
minor scratches when in transit to your location.

SALE ITEMS
Only regular-priced items may be refunded. sale items cannot be refunded.

FURTHER INFORMATION
Before sending any returns or exchanges, please contact us at
info@nationaltrailersandcampers.com.au.
Include:
Order number,
Name,
Phone Number,
A specific description of the damage/problem, photographs, and an explanation of your
reason.

If the return is authorised, you will receive an email with return instructions. All emails will
be replied to within 24 business hours.